We reserve the right to cancel or decline an order for any reason. If an order is cancelled a full refund will be provided. This is generally done if we cannot fill an order, if an order is not possible and to avoid abuses and non lock owners from ordering keys and/or parts.
Shipping Policy:
In Canada and the USA all of our shipments will ship via Canada Post and come with a tracking number. We insure all of our lock shipments and we require a signature on delivery where available. We do not guarantee shipping times as it is out of our control but we strive to have the locks at the post office the next business day. All shipping charges are in US Dollars as are all Prices.
International shipments:
Canada Post Xpress Post: Your shipment should arrive within 14 business days and will have a tracking number and shipping insurance. In most cases, where available, we will require that you sign for the package on delivery. Some areas may not offer this option.
Shipping Policy:
In Canada and the USA all of our shipments will ship via Canada Post and come with a tracking number. We insure all of our lock shipments and we require a signature on delivery where available. We do not guarantee shipping times as it is out of our control but we strive to have the locks at the post office the next business day. All shipping charges are in US Dollars as are all Prices.
International shipments:
Canada Post Xpress Post: Your shipment should arrive within 14 business days and will have a tracking number and shipping insurance. In most cases, where available, we will require that you sign for the package on delivery. Some areas may not offer this option.
Exchange Refund and Return Policy:
Exchange Policy:
1) If the lock arrives defective in any way or is not functioning properly within the first 30 days we will pay the shipping costs to exchange the product for you.
2) After the first 30 days the warranty takes effect and we will exchange the defective product for a new product. The shipping cost are the customer's responsibility and the product must prove to be defective and not purposely damaged. Please read the terms warranty below.
Return and Refund Policy:
We do not offer returns or refunds. Once you purchase a lock we will not return or refund the items purchased. It is important to opt for shipping with tracking and insurance as we must consider packages without insurance and tracking as your responsibility once we ship them.
Exchange Policy:
1) If the lock arrives defective in any way or is not functioning properly within the first 30 days we will pay the shipping costs to exchange the product for you.
2) After the first 30 days the warranty takes effect and we will exchange the defective product for a new product. The shipping cost are the customer's responsibility and the product must prove to be defective and not purposely damaged. Please read the terms warranty below.
Return and Refund Policy:
We do not offer returns or refunds. Once you purchase a lock we will not return or refund the items purchased. It is important to opt for shipping with tracking and insurance as we must consider packages without insurance and tracking as your responsibility once we ship them.
Bowley Lock Dead Bolt Limited 2 year Warranty:
The Bowley Lock Deadbolt and Keys come with a 2 year limited warranty. We will replace or repair any broken items with in two years of the purchase date. This warranty does not include intentional damage or damage due to abnormal use or abuse. If your Bowley lock has an issue please contact our info line at info@bowleylockcompany.com to start your warranty claim. We will then contact you to determine a path forward and will either send you replacement parts or ask you to return the lock so we can repair it. After the first 30 days the shipping costs are not covered under warranty and are the responsibility of the lock owner.
Bowley Lock Padlock model 543 Limited 3 Month Warranty:
The Bowley Lock Padlock and Keys come with a 3 month limited warranty. We will replace or repair any broken items with in 3 months of the of the delivery date. This warranty does not include intentional damage or damage due to abnormal use or abuse. If your Bowley padlock has an issue please contact our info line at info@bowleylockcompany.com to start your warranty claim. We will then contact you to determine a path forward and will either send you replacement parts or ask you to return the lock so we can repair it. After the first 30 days the shipping costs are not covered under warranty and are the responsibility of the lock owner.
The Bowley Lock Deadbolt and Keys come with a 2 year limited warranty. We will replace or repair any broken items with in two years of the purchase date. This warranty does not include intentional damage or damage due to abnormal use or abuse. If your Bowley lock has an issue please contact our info line at info@bowleylockcompany.com to start your warranty claim. We will then contact you to determine a path forward and will either send you replacement parts or ask you to return the lock so we can repair it. After the first 30 days the shipping costs are not covered under warranty and are the responsibility of the lock owner.
Bowley Lock Padlock model 543 Limited 3 Month Warranty:
The Bowley Lock Padlock and Keys come with a 3 month limited warranty. We will replace or repair any broken items with in 3 months of the of the delivery date. This warranty does not include intentional damage or damage due to abnormal use or abuse. If your Bowley padlock has an issue please contact our info line at info@bowleylockcompany.com to start your warranty claim. We will then contact you to determine a path forward and will either send you replacement parts or ask you to return the lock so we can repair it. After the first 30 days the shipping costs are not covered under warranty and are the responsibility of the lock owner.