Shipping Policy:
In Canada and the USA all of our shipments will ship via Canada Post and come with a tracking number. We insure all of our lock shipments and we require a signature on delivery where available. We will offer an even more expedited option for replacement keys that should arrive with in 3-4 business days and again are tracked, insured and require a signature on delivery. All shipping charges are in Canadian Dollars.
International shipments:
Canada Post Xpress Post: Your shipment should arrive within 14 business days and will have a tracking number and shipping insurance. In most cases, where available, we will require that you sign for the package on delivery. Some areas may not offer this option.
Canada Post Surface:
This option is available to some international locations as a lower cost option and in some countries it is the only option. This option does not provide a tracking number or insurance and can take more than 8 weeks to arrive. We do not recommend this option and we do not guarantee its delivery and if you opt for this choice you do so at your own risk.
In Canada and the USA all of our shipments will ship via Canada Post and come with a tracking number. We insure all of our lock shipments and we require a signature on delivery where available. We will offer an even more expedited option for replacement keys that should arrive with in 3-4 business days and again are tracked, insured and require a signature on delivery. All shipping charges are in Canadian Dollars.
International shipments:
Canada Post Xpress Post: Your shipment should arrive within 14 business days and will have a tracking number and shipping insurance. In most cases, where available, we will require that you sign for the package on delivery. Some areas may not offer this option.
Canada Post Surface:
This option is available to some international locations as a lower cost option and in some countries it is the only option. This option does not provide a tracking number or insurance and can take more than 8 weeks to arrive. We do not recommend this option and we do not guarantee its delivery and if you opt for this choice you do so at your own risk.
Exchange Refund and Return Policy:
Exchange Policy:
1) If the lock arrives defective in any way or is not functioning properly within the first 30 days we will pay the shipping costs to exchange the product for you.
2) After the first 30 days the 2 year warranty takes effect and we will exchange the defective product for a new product. The shipping cost are the customer's responsibility and the product must prove to be defective and not purposely damaged. Please read the terms of the 2 year warranty.
Return and Refund Policy:
We do not offer returns or refunds. Once you purchase a lock we will not return or refund the items purchased. It is important to opt for shipping with tracking and insurance as we must consider packages without insurance and tracking as your responsibility once we ship them.
Exchange Policy:
1) If the lock arrives defective in any way or is not functioning properly within the first 30 days we will pay the shipping costs to exchange the product for you.
2) After the first 30 days the 2 year warranty takes effect and we will exchange the defective product for a new product. The shipping cost are the customer's responsibility and the product must prove to be defective and not purposely damaged. Please read the terms of the 2 year warranty.
Return and Refund Policy:
We do not offer returns or refunds. Once you purchase a lock we will not return or refund the items purchased. It is important to opt for shipping with tracking and insurance as we must consider packages without insurance and tracking as your responsibility once we ship them.
Bowley Lock Limited 2 year Warranty:
The Bowley Lock and Keys come with a 2 year limited warranty. We will replace or repair any broken items with in two years of the purchase date. This warranty does not include intentional damage or damage due to abnormal use or abuse. If your Bowley lock has an issue please contact our info line at info@bowleylockcompany.com to start your warranty claim. We will then contact you to determine a path forward and will either send you replacement parts or ask you to return the lock so we can repair it. After the first 30 days the shipping costs are not covered under warranty and are the responsibility of the lock owner.
The Bowley Lock and Keys come with a 2 year limited warranty. We will replace or repair any broken items with in two years of the purchase date. This warranty does not include intentional damage or damage due to abnormal use or abuse. If your Bowley lock has an issue please contact our info line at info@bowleylockcompany.com to start your warranty claim. We will then contact you to determine a path forward and will either send you replacement parts or ask you to return the lock so we can repair it. After the first 30 days the shipping costs are not covered under warranty and are the responsibility of the lock owner.